Shipping policy

Shipping Policy Last updated: October 2026

Free shipping Shipping is free on every order.

Processing time Orders are processed within 1–3 working days (Monday to Friday, excluding public holidays).

Delivery times United Kingdom: 5–10 working days after processing. Netherlands and EU: 5–10 working days after processing. Delivery times are estimates and can be longer during busy periods such as Black Friday and Christmas.

Tracking You'll receive an email with your tracking link as soon as your order ships.

Address Please check your shipping address carefully at checkout. If you spot a mistake, email help.byvella@gmail.comas soon as possible and we'll try to update it before your order ships.

Late or missing parcels If your order hasn't arrived within the expected time, email help.byvella@gmail.com with your order number. We'll investigate with the carrier and resend or refund if your parcel is lost.